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GUEST SUPPORT

Let’s make your vacation more enjoyable!

General Questions

You can book with us directly on our website. Simply choose the dates for your trip and make the first payment to secure the reservation. Once we receive the payment, we will send you a confirmation email and the rental agreement for the vacation home.

We accept money orders, cashier’s checks, wire transfers, Zelle transfers, PayPal, and credit cards (4% transactions will be applied for credit card payment. For other forms of payment, please contact us first.

All our vacation homes are located in close proximity to Disney and other top attractions including Sea World and Universal Studios! For more detail on the location, please check under the specific resort page.

Our check-in and check-out times are quite firm as our team takes the care and time to prepare the property for all of our guests arrivals! Your vacation home will be ready for check-in on your day of arrival at 4:00 pm. Check-out is at 10:00 am on the day of departure. Please ensure you take all your belongings and leave the property promptly on time.

All cancellations must be received in writing and are subject to the policy below:
– 90 days before the check-in date: deposit will be refunded minus a $185 processing fee
– 60-90 days before the check-in date: deposit will not be refunded
– Less than 60 days before the check-in date: all rental payment will not be refunded
Nova Vacation Homes does not issue refunds due to acts of nature including but not limited to weather, road conditions, snow conditions, power outages, and forest fires.

Our regular office hours are 10:00 am – 6:00 pm EST Monday to Friday. Guests calling with general inquiries outside office hours can send us an email or text and we will do our best to respond within 24 hours. Reservations can be placed anytime by guests themselves through our website.

We provide linens and bathroom towels, however the towels provided are only for bathroom usage, please bring your own towels from home for pool, beach, waterpark etc. usage. We also provide starter amounts are provided for trash bags, toilet paper and paper towel, they will most likely be insufficient for the duration of your stay and you will need to buy extras of these on your own if you need more as we do not provide more than the given starter amount.

To ensure you have a relaxing and carefree vacation, we provide the following amenities in our vacation homes: free local and long distance calls within the United States, free high speed wireless internet, fully equipped kitchen, washer and dryer, baby gear including a crib and a high chair.

Unfortunately, we have a strict no pet policy in all our vacation homes.

Got More Questions?

Talk To Us

Phone Number:
+1 298 3985 2092
+1 209 1092 4095

Email:
info@novavacation.com

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