logo ×

  • This field is for validation purposes and should be left unchanged.

Home Information

Everything You Need to Know About Our Prestigious Homes

Nova Vacation Homes logo

Thank you for booking with us!

Please reference this page for all your home questions

House Rules

No Pets

Pets are not allowed in the rental. Service animal is allowed upon request, extra fee is applied.

No Parties

No parties or loud music is allowed. Un-registered guests will be not allowed to enter the property.

No Smoking

No smoking inside the property. We allow smoking in the outside areas. Cigarette butts must be disposed of in a ashtray and not bowls, cups or any other utensil from the kitchen. Anyone found to have smoked or vaped in the unit or left cigarette butts on outside area will be charged a minimum $500 fee.

Lost and Found

We are more than happy to mail back forgotten items. Please note that we are not responsible for the items that are being left in the property though rest assured that we will help to ship it back once found, shipping fee will be covered by the recipient.

Please submit a form to us and we will process your request.

Towel and Linen

 

Please be respectful of bed sheets and towels (normal wear & tear is expected). Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Unsalvageable linens/bath towels will incur a fee of $25/each.

Please do not use towels provided for other use outside of the property. Please do not use bath towels in the pool area.

Swimming Pool

The owner and management do not accept responsibility in the event of injury or death caused as a result of the use of the pool. All children must be supervised at all times. Diving, horseplay, and running around the pool area are prohibited.

Do not take glass onto the pool area

Do not touch the ac/pool equipment outside

Quite Hour

Respect neighbors quite hours starting from 10:00 till 07:00. During these hours please reduce noise & music volume.

 

Wash Dishes

If you use any dishes during your stay, we would be grateful if you would clean them. Basic dishwasher tablets are provided.

Damages

Please report any damages and/or breakages in a reasonably timely manner. Damages caused by guests must be paid.

Energy Usage

We would appreciate if you could turn off all lights, close windows and doors when you leave the house each day, and on check out.

Delivery

Please make sure all your package delivered within your stay. We do not take responsibility for receiving packages.

Late Checkout

Late check-out may be available only by contacting us before your check-out time. Additional charges may apply.

Furniture

Do not move the furniture

Washer/ Dryer

Do not overload the washer and dryer

Trash Procedure

Trash is collected daily in the morning. Please ensure you put your trash out early inside the brown bench located on your porch or in the trash bin near the garage. There is no street-site collection.

  • All trash MUST be in 13-gal trash bags- (NO SUPERMARKET BAGS)
  • Loose trash or untied trash bags will not be picked up
  • No heavy weighing bags will be picked-up
  • All cardboard boxes including pizza boxes, MUST be broken down and tightly packed
  • All glass bottles, diapers, pet waste, metal cans and loose food MUST be double bagged
  • Please do not move the location of the trash bin or else the trash will not be picked up and you may be fined.
  • Additional garbage must be dropped off in the dumpster near the clubhouse parking lot.
  • Do not leave excessive garbage in the house or front door. The resort will charge you $500 to dispose of the garbag

Operating Appliances

From Pool Tables to Washing Machines, we got it all!

Washing Machine

Lorem Ipsum is simply dummy text of the printing and typesetting industry. It has been the industry’s standard

Didn't find an answer?

No worries, our specialized customer support team is ready to help you! Just send in an inquiry through the button below

Translate / 中文翻译 »