guest Services

Guest Support 

Our friendly team is here to make your stay unforgettable! Reach out for assistance with: 

  • Reporting Issues: Encounter a problem? Let us know, and we’ll resolve it quickly to keep your vacation on track. 
  • General Inquiries: Have questions about your stay or Orlando? We’re just a call or email away with expert advice. 
  • Lost and Found: Left something behind? Submit a request, and we’ll arrange to return your items (shipping fees apply). 
  • Suggestions: Share your ideas to help us enhance your experience—we value your feedback! 
  • Contact Us: Click here to connect with our Guest Support team. 

Home Rules & Information 

Ensure a smooth stay by reviewing our essential guidelines: 

  • Home Rules: Respect our no-pets (except service animals with prior approval), no-smoking indoors, and no-party policies to keep your vacation home welcoming for all. 
  • Trash Procedures: Follow resort-specific trash guidelines, using 13-gallon bags and placing them in designated bins for daily pickup. 
  • Home Information: Find details about your vacation home’s amenities, check-in/check-out times, and more to maximize your comfort. 
  • Learn More: Click here for full details on home rules and information. 

Resort Information 

Stay informed about your resort community for a hassle-free stay: 

  • Resort Rules & Information: Understand community guidelines, such as no parking on grass or restrictions on boats, RVs, and trailers. 
  • Parking Information: Review resort-specific parking limits (e.g., Windsor Hills: 3 vehicles, no street parking; Bella Vida: up to 8 for 10+ bedroom homes). 
  • Directions to Resort: Get clear, easy-to-follow directions to your resort for a smooth arrival. 
  • Explore More: Click here for resort-specific details and rules. 

Driver Registration 

Ensure seamless access to your resort community: 

  • Add Drivers & Guests: Register drivers and guests in the gate system for quick and secure entry to your vacation home. 
  • Register Now: Click here to add drivers and guests. 

Add-On Services 

Enhance your stay with our premium add-ons: 

  • Grill Rental: Fire up a barbecue with our 3-burner or 4-burner grills, provided by our trusted vendor partner. Book in advance to secure availability! 
  • Pool Heating: Keep your private pool at the perfect temperature with optional pool heating, ideal for year-round swims (additional charge applies). 
  • Order Now: Click here to reserve add-on services. 

Concierge Services 

Let us plan your Orlando adventure! Our top-tier concierge team partners with professional vendors to offer: 

  • Custom Itineraries: Get personalized recommendations for activities, dining, and unique experiences like hot air balloon rides or beach day trips. 
  • Local Expertise: Have questions? Our knowledgeable team is just a call or email away to ensure a fuss-free vacation.
  • Discover More: Click here to explore Orlando’s top attractions and plan your dream getaway with our concierge services. 

Why Choose Nova Vacation Homes? 

We’re dedicated to making every moment of your Orlando vacation magical. From 24/7 guest support to tailored add-ons and expert concierge services, we’re here to create an unforgettable experience. Contact us today at (407) 919-6682 for emergencies or submit inquiries online (allow 24 hours for responses). Thank you for choosing Nova Vacation Homes—let’s make your Orlando adventure extraordinary!